Important safety advice from Christy Plumbing & Heating

At Christy Plumbing & Heating, customer safety always comes first. That’s why our policy is clear and consistent: if you ever smell gas or notice unusual fumes or odours, you must act immediately.

These steps follow guidance from the Gas Safe Register and reflect UK gas safety law.

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 If You Smell Gas or Suspect a Gas Leak

If you notice a smell of gas (often described as sulphur or rotten eggs), or any unexplained fumes:

1. Turn off the gas supply immediately
   Locate your gas meter and turn the emergency control valve to the off position.
2. Open doors and windows
   Ventilate the property to allow gas to disperse.
3. Do NOT use electrical switches or naked flames
   Don’t turn lights on or off. Don’t smoke, light matches, or use candles.
4. Leave the property if necessary
   Especially if the smell is strong or you feel unwell.
5. Call the National Gas Emergency Service  0800 111 999 (UK – free, 24/7)
6. Only re-enter when it is declared safe
   And only allow a Gas Safe registered engineer to investigate and repair the issue.

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 Strange Fumes or Ongoing Odours? Don’t Ignore Them

Unusual smells that aren’t obviously gas can still indicate serious issues, including carbon monoxide (CO).

Common warning signs include:

• Headaches, dizziness, nausea or fatigue
• Soot marks around appliances
• Yellow or orange flames instead of blue
• Pilot lights are frequently going out

Carbon monoxide is colourless and odourless, which is why UK law strongly recommends working CO alarms in homes with gas appliances.

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UK Legal Responsibilities (Homeowners & Landlords)

Under UK law:

• All gas work must be carried out by a Gas Safe-registered engineer
• Landlords must arrange annual gas safety checks and provide tenants with a valid Gas Safety Certificate
• Unsafe appliances must not be used under any circumstances

At Christy Plumbing & Heating, we will never reconnect or work on an appliance we believe to be unsafe.

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Our Promise to You

Our engineers are trained to:

• Put your safety above convenience
• Follow Gas Safe guidance at all times
• Give clear, honest advice if a system is unsafe
• Never take shortcuts with gas or heating work

If we advise shutting down an appliance or system, it’s because your safety depends on it.

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Need Advice or a Safety Check?

If you’re unsure about a smell, fumes, or the condition of your gas appliances, don’t wait.

Contact Christy Plumbing & Heating for professional advice and Gas Safe-registered support.

Your safety isn’t optional — it’s essential.